NPI Communications currently provides a variety of services to clients who cover a broad range of industry sectors. These services are provided through our facility, with teams of agents, specialized in their designated assignment, working together to provide our clients with a high quality, cost effective solution.

Some of the services available are:

Inbound Customer Services including Help Desks, Order Taking, Reservations/Bookings, Call Pre-screening, Response Handling and Message Taking.

These services can be provided as a total solution, as an overflow facility for your own in house call centre, or as an out of hours service. In the case of the last two options, we answer your calls when you cannot.

Outbound Customer Services, with the ability to tailor specialist campaigns in accordance with your requirements. Our centers experience covers both consumer and business to business markets, promoting both products and services. Services include development of new customers, database building and cleaning, prospect qualification, sales lead generation and market research.

Back Office Administrative Support Services including data entry, data conversion, time-coding, transcription services, reports, accounting and more!

Voice to Text Conversion, we have a highly skilled team of agents who convert voice recordings to text for both the United States and Canada.

Quality Assurance, our experienced QA staff provides scoring and monitoring of both telemarketing and data services to ensure accuracy and quality expectations are met. Our QA Service carries out comprehensive call observations for clients, and delivers meaningful and actionable feedback on agent performance within hours of the actual observation.