The strengths of NPI Communications lies in four main factors. First and foremost is the quality of service we deliver. At NPI Communications provides service which results in customer satisfaction by meeting or exceeding our customer's quality and delivery requirements. Our Quality Assurance staff & Management Team review and monitor our agents live to ensure 100% accuracy of data entry. Our agents are given daily quality review forms with 25% of all telemarketing calls and 3% of all voice to text message conversions monitored & scored for quality and data accuracy. This is done online and a ranking by quality is updated daily to assess the performance level of both the reps and Supervisory staff.
Second, our company is backed by state-of-the art Technology assuring stable and consistent operations, security, and the tools needed for monitoring and improving quality & performance.
Protecting the integrity of our client’s databases is paramount to the success of our company and the management. We have written policies regarding our hardware, network & data security. Additionally, we operate in a paperless environment for security purposes and all computer ports on the agent floor are disabled for network security purposes. All computers and our databases are password-protected. Our servers and files are securely locked away from unauthorized people.
